soal pilihan ganda dan jawabannya bahasa inggris tentang handling telephone
1. soal pilihan ganda dan jawabannya bahasa inggris tentang handling telephone
Jawaban:
GATAU
Penjelasan:
LU NGASIH SOAL KAGA BENER ANJRITT
2. buat contoh-contoh bahasa inggris soal pilihan ganda beserta jawabannya tentang handling telephone
Penjelasan:
Contoh soal dan pembahasan
Chandra : Hello, It’s Chandra. Can I help you?
Bams : Can I talk to Mr. Budi?
Chandra : Sure, _______
a a. He is in a meeting now c. Just a moment, please
b b. Any message? d. Call him later
Jawaban : c
Pembahasan : Respon dari Chandra terhadap Bams, menunjukkan respon yang positif sehingga, jawabannya adalah c.
Customer Service : Customer service, This is, Linda speaking, Can I help you?
Arda : I am Arda, I want to activate online banking on my phone.
Customer Service : _________
Arda : Sure, 088865742345
a a. Can I have your number? c. Where is your phone?
b b. What is your number? d. How much is your number?
Jawaban : a
Pembahasan : Pada dialog diatas antara Customer service dengan Arda, respon Arda adalah menyebutkan nomor, maka jawaban yang paling tepat adalah a.
3. soal handling telephone
Formal
A : Good morning. Dr.Whitehalls office
B : Good morning. I would like to speak to Dr.Whitehall, please
A : I’m sorry. He’s out of the office right now. Would you like to leave a message or would you prefer to call again?
B : When will He be back?
A : In n hour or so.
B : Ok. I’ll call him again later. Thank you.
A : Thank you. Good bye.
Informal
A : Hello.
B : Hi, Abraham. This is Mohammad. How about going out for supper with me tonight?
A : I can’t. I’ve got a paper due tomorrow. How about tomorrow night instead?
B : Fine. We’ll meet later. I’ll stop by your apartment at 6 o’clock.
A : Good…see you then
B : Bye
4. Sebutkan dampak positif dan negatif dari Magazine, Television, Newspaper, Radio, dan Telephone. Jawab nya dengan bahasa inggris ya.
the effect of the magazine,television,newspaper,radio,and telephone:
positive: we can learn,searching,and know about our task. we would to know about general news and other news.
negative: if we use it to wrong activity like a watch pron video,facebook too long,and other.
5. dialog percakapan bahasa inggris beserta artinya dalam telephone
(One day in the afternoon, Susan want to talk to Diana Himptons (her friend) by telephone
Diana's maid : Hello. You're the Himptons house. Can I help you ?
Susan : Good afternoon. I'm Susan. I'm Diana's school friend. Can I talk to her please ? I need to tell her something important.
Diana's maid : I'm sorry but Diana is out for a momment. She's watching some movie at the cinema with her parents.
Susan : Oh, i see.
Diana's maid : Do you want me to write your note and tell to her when she arrive ?
Susan : Yes,please tell her that we don't have a class tomorrow because our school teachers going out for an important meeting. And Mrs.Lee the english teacher told me to tell her to do task 2.3 page 50. That's all.
Diana's maid : Noted ! I'll tell her soon as she arrive at home.
Susan : Okay, thanks !
6. Contoh percakapan bahasa inggris 3 orang dalam telephone
dlm hp/telepon kok bisa 3 oranga. hello this is a speaking
b. hi, this is b, now you in line talk with me and C, say hello to C
a. oh.. hi C and hi B
7. buatlah percakapan handling telephone disebuah kantor
Jawaban:
Contoh:
A : Good Morning (Selamat pagi)
B : Good Morning, Megatama Corporation. My name is Rika, can I help you? (Selamat pagi, Perusahaan Megatama. Nama saya Rika, ada yang bisa saya bantu?)
A : Hello Mrs. Rika, I’d like to speak to Mrs. Angel please (Halo Bu Rika. Saya ingin berbicara dengan Ibu Angel)
B : Mrs. Rika is in a meeting with the client. Who’s calling please Mr? (Bu Rika sedang melakukan rapat dengan klien. Siapa yang menelpon ya pak?)
A : My name is Mr. Michael from Nusantara Company. Do you know what time she will finish the meeting? (Nama saya adalah Michael dari Perusahaan Nusantara. Apakah anda tahu kapan dia akan selesai melakukan rapat?)
B : I think the meeting will be over in 1 hour Mr. Michael. Anything I can do for you Mr? (Saya pkir rapatnya akan selesai dalam 1 jam Pak Michael. Apakah ada hal yang bisa saya lakukan untuk anda pak?)
A : Okay, thanks for the information. But, could you tell Mrs.Angel to call me back when her meeting is over? (Baik, terima kasih atas informasinya. Tapi, dapatkah anda memberitahu Bu Angel untuk menelpon saya kembali ketika rapatnya sudah selesai?)
B : Right sir. May I have your phone number? (Baik pak, bisakah saya meminta nomor telepon anda?)
A : Sure, my phone number is 0833456213. Mrs Angel know my number (Tentu saja, nomor teleponku adalah 0833456213. Bu Angel tahu nomor saya)
B : Thank you Mr. Michael. I will tell Mrs. Angel soon after she has finished her meeting. Please wait Sir (Terima kasih Pak Michael. Saya akan memberi tahu Bu Angel setelah beliau menyelesaikan rapatnya. Mohon menunggu pak)
A : Thanks for your help Mr. Rika. Goodbye (Terima kasih atas bantuan anda Bu Rika. Selamat tinggal)
B : My pleasure, Goodbye Mr Michael (Dengan senang hati, selama tinggal Pak Michael)
Penjelasan:
semoga membantu
8. Dialog bahasa inggris tentang menanyakan nama,email,nomor telephone,umur,alamat rumah
daus, hi what is your name
ujang, my name is ujang and you
daus, my name is daus what is your phone number
ujang,0852525252525 and you
daus i dont have phone number,how old are you
ujang six years old and you
daus five years old where do you live
ujang i live at street sial number 1 and you
daus i live at street tampan dan berani 2 do you have email
ujang yes i have
daus what is your email
ujang anakautis222@gmail.com and you
daus tamvandanberani87@gmail.com
ujang nice to meet you
daus me to
9. percakapan 3 orang handling telephone menggunakan bahasa inggris, tentang pemesanan barang.!PERCAKAPAN SINGKAT
Susi : Hello.
Maria : Hi. Can I help you?
Susi : Oh, yes. This is Susi. Is Parjo home?
Maria : No, he stepped out somewhere. Please, call back later.
Susi : Well, let him call me when he is back.
Maria : Are you at home or at work?
Susi : At home.
Maria : All right, I’ll let him know.
Susi : Thank you. Good-bye.
10. contoh telephone handliing dalam bahasa inggris
artinya adalah telepon genggam
11. percakapan 3 orang handling telephone menggunakan bahasa inggris, tentang pemesanan barang.!PERCAKAPAN SINGKAT.
Jawaban:
:hello mr.sam
:yes mr.edo,why you call me?
:my friend mr.jaka want to borrow you car
:sorry mr.edo,my car is very dirty
12. dialog percakapan telephone handling sekretaris direktur
A : "Hello? Who is this?"
B : "Oh, hi. Is this the director of ABC Company?"
A : "Oh yes, this is the ABC Company. I'm the director's secretary. My name is Lauren."
B : "Hi, I'm the director of XYZ Company. My name is Ally Brooke."
A : "Hi, Ally, what for is the call?"
B : "Oh, it's about the investment of the brand new cluster. Our company will work together for 19 years."
B : "And if you mind, can you set a schedule for your director and I to meet up?"
A : "Oh yes, please."
13. tolong bantu buat dialog bahasa Inggris yg di dalam dialog nya berisi ekspresi" di bawah ini:-Introduction oneself and others-offering something and help-congratulating and complimenting-degree of comparison (positive,comparative,superlative)-opinion-telephone handlingdialog nya di dept store/toko serba adatolong bantuu yaa
Jawaban:
berikut ini contoh dialog yang mencakup ekspresi-ekspresi yang Anda minta di dalam sebuah toko serba ada:
**Sandra:** Good afternoon! Welcome to our department store. Is there anything I can help you find today?
**David:** Good afternoon! Thank you. I'm actually looking for a new pair of shoes. Something comfortable for walking.
**Sandra:** Of course, we have a great selection of shoes. Would you prefer sneakers or something more formal?
**David:** I'm thinking sneakers, preferably in black.
**Sandra:** Excellent choice. Our athletic shoe section is right over there. By the way, I must say your outfit looks really stylish!
**David:** Thank you, Sandra. You're very kind!
**Sandra:** You're welcome. If you need any assistance, don't hesitate to ask. Oh, by the way, have you seen our ongoing sale? There are some amazing discounts on clothing and accessories.
**David:** That's great to hear! I'll definitely take a look after I find the shoes.
**Sandra:** Sounds like a plan. If you find something you like, feel free to ask me about the prices. I'll be happy to help.
**David:** Will do, Sandra. Thanks again for your assistance.
**Sandra:** My pleasure. Enjoy your shopping, and if you have any questions, just give us a call. Our customer service number is on your receipt.
**David:** I appreciate that. Have a wonderful day!
**Sandra:** You too, David. Take care!
*Dalam situasi yang melibatkan dialog di toko serba ada, elemen-elemen di atas bisa terjadi dalam interaksi antara karyawan toko dan pelanggan. Dialog ini mencakup pengenalan diri dan orang lain, tawaran bantuan, pujian, perbandingan dalam memilih sepatu, dan penanganan telepon.*
14. bahasa inggriskak tolong Dijawab yg handling a reservation and making reservation yaa
handling reservation:
1. how long will u be staying?
2. certainly madam. i'll just check. yes we have room at the fifth floor with a really splendid view.
3. it's rp 984, 500 per night excluding two.
4. under what name would u like reservation, please?
5. okay lemme make sure that mr and mrs siregar. double with bath for may 11, 12, and 13. is that correct?
making reservation
1. yes, i'd look to book a room please
2. fine. how much is the change for night?
3. er.. with double bath . i'd appreciate if u could give me a room with a view over the valley.
4. three nights.
5. i would not like breakfast
15. expressing handling telephone
Jawaban:
sedang menangani telephon
Penjelasan:
maaf kalau salah
Penjelasan:
sedang menangani telepon
no copas
maaf kalo salah
16. contoh telephone handling office
telepon genggam maaf
17. mention three expressions in handling telephone
1. Good Morning, Gempita Hotel. What can I do a favor?
2. Good Afternoon Sir. Buana Restaurant. what we can do for you?
3. Good Evening madan. what can we help for you
18. contoh dialog handling telephone tentang pembayaran
Mr.Sutomo: Good Morning.
Receptionist: Good morning, Sir. Welcome to Nyiur Hijau Hotel. May I help you?
Mr. Sutomo: Um… I and my wife would like to reserve a room. Do you have any empty room for us?
Receptionist: Um… (checking) we have some rooms available. We have standard and deluxe room available for you and your wife. Which one will be your choice, Sir?
Mr. Sutomo: Hey, Dear. Which one would you like to be our room? Standard or deluxe one?
Mrs. Sutomo: Um… What about the deluxe one?
Mr. Sutomo: Excuse me, how much should I pay for every room?
Receptionist: Well, the price for the Standard room is Rp80.000 per night and for the Deluxe one is Rp150.000 per night.
Mr. Sutomo: Alright, I think I will stay in the deluxe room.
Receptionist: How long will you stay with us, Sir?
Mr. Sutomo: I think I will stay for 3 days.
Receptionist: Yes, the deluxe room will be still available for the next 3 days. Please fill in this reservation form, Sir.
Mr. Sutomo: Okay.
(After filling the form)
Mr. Sutomo: Here you are (giving the form)
Receptionist: Thank you, Sir. How will you pay for your room?
Mr. Sutomo: I will pay for it by cash.
Receptionist: Could I have the payment for the room now, Sir? The total is Rp 450.000
Mr. Sutomo: Okay, here you are.
Receptionist: Very well (counting the money). Mr. Sutomo, Your room will be in number 203. Here is your key. Let our bellboy escort you to your room. Thank you and enjoy your stay with us.
Mr. Sutomo: Alright, you’re welcome.
Bellboy : Very well, Sir. Let me bring your belongings into your room.
Mr. Sutomo: Okay, thank you.
(The bellboy escorting Mr. and Mrs. Sutomo to their room)
Bellboy : Here is your room, Sir and Ma’am.
Mrs. Sutomo: Whoa, the room is quite big, Dear! It seems comfortable too.
Mr. Sutomo: Yes, Dear.
Bellboy : Um… excuse me, Sir and Ma’am, would you like me to explain your room facilities?
Mrs. Sutomo: Alright, Yes, please.
Bellboy : Well, you have a plasma television in here. This is the remote control of Air Conditioner. You can also use the fridge here. This room is also featured with Wi-Fi connection for your internet needs. There is a safety box here that you can use to put your money or other valuable things you may want to keep. To use this safety box you can read the manual book here. You also have two big windows here that will bring your eyes right into the ocean view. In the bathroom, we also have prepared anything you need. That’s all, if you come across into questions, you can call us right by using the phone. Anything else you need to know, Sir and Ma’am?
Mrs. Sutomo: No, thank you.
Mr. Sutomo: That would be enough, Thank you.
Bellboy : You’re welcome and have a nice stay with us.
19. Contoh presentasi bahasa inggris tentang Handling Telefon
A: hello, may l speak to mr.tom. l am missyun.
B: hello, tom is speaking. What can l help you?
A: l just want to inform you that we will have a meeting at 3 tomorrow.
B: well, let me check if l'll be available for that time. Wait a second.
A: l will
B: well. Actually l have class at 3. Can we change into 6.
A: oh. That's fine.
B: thank you
A: you're welcome
20. dialog percakapan telephone handling sekretaris direktur
CONVERSATION IN TELEPHONE
Secretary : Good morning, PT. Shoes Mas Craving. Is there anything I can help?Caller : Good morning, my mother Pearl as secretary Mr Egi, from PT. Basic Pillars would like to speak with Mr. Joey as Director of PT. Shoes Mas Craving.Secretary : Sorry Mrs. Pearl, Mr. Joey was not in place. He was there on a business trip to Jakarta. Is there a message to be conveyed to him?Caller : Yeah Mom, Dad Egi as leader we want to hold a meeting with Mr. Joey to discuss cooperation on offshore oil drilling in East Kalimantan. The meeting will be conducted on Monday, October 10th, 2011 at 10:00 pm located direstoran Mahardika Jl. A. Yani no.10 Jakarta.Secretary : Well, I will convey the message to Mr. Joey's mother and for further confirmation, I will call back. May I know the address along with the telephone number of the PT. Basic Pillars?Caller : Our office at Jl. Basuki Rahmat 2 Jakarta and contact telephone number (031) 5552011Secretary : I'm sorry Mrs. Pearl, there may be I can help you get back?Caller : No thanks. I wait for confirmation from the mother as soon as possible.Secretary : Okay. Mother Pearl will be my contact after the message is received follow-up from our leaders.Caller : Thank you, good morning.
Secretary : Good morning.
21. Bahasa inggrisnya: many books, a lamp, two bags, a bookcase ,a telephone
bahasa Indonesianya : banyak buku, lampu, dua tas, rak buku, telepon.
semoga membantu.
many books = banyak bukua lamp = sebuah lampu
two bags = dua tas
a bookcase = sebuah rak buku
a telephone = sebuah telepon
22. dialog bahasa inggris di telephone
a: anton priestly
b: anton its me
a: ah bailey what it is?
b: i just found out that my cat is sick and my ill-willed friend doesn't want to accompany me to veterinarian
a: do you want me to go with you?
b: yeah sure that'll be good man
a: okay. see yaTika: Hi, may I speak with Ika?
Ika: yes I own, what is it?, Tika
Tika: I want to take a walk
Ika: The streets where?
Tika: We wrote to the Mall road
Ika: coincidence, I also want to get there
Tika: ok, you'll wait for me at the cafe near the mall huh?
Ika: yes, we departed kesananya time?
Tika: our departure there at half past ten
Ika:'ve got to go, bye, I'll wait there later
Tika: yes, bye
23. contoh percakapan di telephone dalam bahasa inggris ??
A : Directory Enquiries, here. Can I help you? B : Yes, I wany to connect my telephone call to Singapore, please A : The address, please B : Ninety nine Elliot Road, Singapore A : Name B : Fakhri A : Initial name B : Fasyal A : How do you spell it? B : Fakhri Fasyal A : The number is 986 B : Thank youA: good afternoon, how can I help you?
B: good afternoon, i want to talk to Mr.X, can I?
A: oh sorry but he isn't in his office. May I know your name sir?
B: Mr.Y
A: do you have some message for Mr.X?
B: no, but can you call me back if Mr.X has came back?
A: oh sure sir
B: oke thank you
A: you're welcome
24. materi telephone handling dan contoh soal nya
Tujuan dari telephone handling adalah untuk mengidentifikasi dan berdiskusi dengan pelanggan. Customer service memberikan pertanyaan untuk mendapatkan informasi lebih mengenai suatu complain/masalah. Cara ini juga digunakan untuk mengatasi konflik dan pelanggan yang marah atau emosi.
Contoh soal:
1. What is the element of a good opening in telephone handling?
3W. Warm and friendly. Willingness to help. Welcoming.
2. What are the qualities of a good voice?
Tone: warmth, enthusiasm, positive, friendly, confident, sincere. Clarity: speak clearly and slowly. Volume: speak up, emphasize points with appropriate inflection3. How to get more information from customer?
Could you tell me some more about.......?Could you also tell me........4. What are phrases to acknowledge understanding/listening?
"Alright""Really?""Yes""So based on what you've told me....""I understand"5. What are phrases to buy some time?
Well let me see........Well now..................Let me check your account............Kelas : SMA
Mapel : Bahasa Inggris
Kategori : Conversation
Kata kunci : Telephone handling
25. contoh telepon handling dalam bahasa inggris
Ms. Anderson (sales representative Jewels and Things): *ring ring...ring ring...ring ring*
Secretary (Mr. Smith): Hello, Diamonds Galore, this is Peter speaking. How may I be of help to you today?
Ms. Anderson: Yes, this is Ms. Janice Anderson calling. May I speak to Mr. Franks, please?
Mr. Smith: I'm afraid Mr. Franks is out of the office at the moment. Would you like me to take a message?
Ms. Anderson: Uhm...actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you?
Mr. Smith: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions...
Ms. Anderson: Great, I'd love to see this problem resolved as quickly as possible.
Mr. Smith: Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday.
Ms. Anderson: Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.
Mr. Smith: Excellent, I'm sure Mr. Franks will be pleased to hear that.
Ms. Anderson: Yes, the shipment was delayed from France. We weren't able to send along your shipment until this morning.
Mr. Smith: I see. Mr. Franks also wanted to schedule a meeting with you later this week.
Ms. Anderson: Certainly, what is he doing on Thursday afternoon?
Mr. Smith: I'm afraid he's meeting with some clients out of town. How about Thursday morning?
Ms. Anderson: Unfortunately, I'm seeing someone else on Thursday morning. Is he doing anything on Friday morning?
Mr. Smith: No, it looks like he's free then.
Ms. Anderson: Great, should I come by at 9?
Mr. Smith: Well, he usually holds a staff meeting at 9. It only lasts a half an hour or so. How about 10?
Ms. Anderson: Yes, 10 would be great.
Mr. Smith: OK, I'll schedule that. Ms. Anderson at 10, Friday Morning...Is there anything else I can help you with?
Ms. Anderson: No, I think that's everything. Thank you for your help...Goodbye.
Mr. Smith: Goodbye.
26. Sesuai dengan pembicaraan sebelumnya via telephone. Bagaimana terjemahan dalam bahasa Inggris?
according to previous telephone conversations
#JawabanTerbaikAccording to previous conversation by phone.
Semoga membantu =)
27. maksud dari itu semua apa..?? habbies & Daily activity gerund adverb of frequency gust & telephone handling adjective clause Dreet & Indirect (says) announcement
*hobi dan aktivitas sehari-hari
*kata keterangan dari frekuensi
*penangilan dan penagulangan telepon
*klausa kata sifat
*diam dan tidak langsung
*pengumuman
28. minta bantu nya percakapan inggris complain dan handling itu gimna
sorry sir.this handphone can't charging..yesterday,i recently bought this handphone..why?please explain about it! <_ complain
29. sebutkan contoh percakapan handling telephone
Secretary : Good morning. Gama Corporation. Can I help you?
Caller : Good morning. May I speak to Mr Fahrur Assegaf, please?
Secretary : Who’s speaking, please?
Caller : This is Apryan Siregar of Horasindo Oil Company.
Secretary : I beg your pardon, Sir.
Could you spell your first name, please?
Caller : Alfa-Papa-Romeo-Yankee-Alfa-November. That’s APRYAN.
Secretary : Thank you, Mr Apryan Siregar. Just a moment, please.
Caller : All right.
Secretary : I’m sorry, Sir. Mr Assegaf is in a meeting with the Board now.
Caller : That’s OK! He is the Headboard. Can I leave a message?
Secretary : With pleasure, Sir.
Caller : Please tell him to call me back at 1 p.m. today.
Secretary : Right, Sir. Could I have your phone number, please?
Caller : Sure. +62-817-410-4496. Have you got that?
Secretary : Yes, Sir. +62-817-410-4496. Anything else, Sir?
Caller : Is Mr Rahmat, his assistant, in?
Secretary : I’m sorry, Sir. He is attending a seminar in Ogan Hotel. Could I take your message, Sir?
Caller : Emm…please tell him that I’ll come to see him at 9 tomorrow morning.
Secretary : Right, Sir. I’ll give your message.
Caller : OK. Thank you for your help. Goodbye.
Secretary : You’re welcome, Sir. Goodbye.
mungkin ini kalo gk salah yaa
TELEPHONE HANDLING
Someone wants to see Mr. Iqbal, the General Manager
Secretary : Good morning, tkj Coorporation. May i help you?
Caller : Morning, may i speak to Mr. Iqbal?
Secretary : Who’s calling please?
Caller : Danu Riswanto... Is he in please?
Secretary : He isn’t in the office, sir.
Caller : Where are he?
Secretary : Mr. Iqbal is away on business right now.
Caller : Could you tell me when he’ll be back.
Secretary : Yes, of course...
Caller : Tell him that i call. This Danu Riswanto.
Secretary : Would you like to leave a massage?
Caller : No thank’s. I’ll call back later.
semoga membantu
30. Makna dari handling telephone
artinya Menangani telepon
handling dari kata handle.
smoga bisa membantu
31. ekspresi Handling telephone
hello! who are dare calling me!!!
32. Apa bahasa indonesianya telephone number
Jawaban:
nomor telepon
Penjelasan:
thelepone number merukan +62
yg berbahasa indn nya nomor telepon
bahasa Indonesianya nomer telpon
33. apa yg di maksud itu semua? contoh nya seperti apa? habbies & daily activity gerund adverb of frequency guest & telephone handling adjective clause drect & indirect announcement
1. hobi dan aktivitas sehari*
2. keterangan frekuensi (berapa kali)
3. penanganan tamu dan telepon
4. klausa kata sifat
5. kalimat lgsg dn tidak lgsg
6. pengumuman
34. Tolong deskripsiin tentang telephone donk,dalam bahasa inggris.tapi jgn nyebut Telephonenya ya,buat tebak tebakan
I was used to communicate with each other. I'm not big-sized not small, I'm mostly used by people. I can hear the sound in long distance condition. Who am I?
*semoga membantu :)
35. Contoh soal guest handling
Contoh soal dan pembahasan
Chandra : Hello, It’s Chandra. Can I help you? Bams : Can I talk to Mr. Budi? Chandra : Sure, _______ a a. He is in a meeting now c. Just a moment, please b b. Any message? d. Call him later Jawaban : c Pembahasan : Respon dari Chandra terhadap Bams, menunjukkan respon yang positif sehingga, jawabannya adalah c.
Customer Service : Customer service, This is, Linda speaking, Can I help you? Arda : I am Arda, I want to activate online banking on my phone. Customer Service : _________ Arda : Sure, 088865742345
a a. Can I have your number? c. Where is your phone? b b. What is your number? d. How much is your number? Jawaban : a Pembahasan : Pada dialog diatas antara Customer service dengan Arda, respon Arda adalah menyebutkan nomor, maka jawaban yang paling tepat adalah a.
36. Buatlah contoh dialog tentang handling n making complain dalam bahasa inggris. Maksimal 2 orang !
Answer:
In making complaint, especially in speaking, one tends to use offensive and informal words since one is normally carried away by anger, whereas in writing, such word is not used at all. One still has to use formal words and sentences to express the complaint clearly but in a less emotional way. Therefore, euphemism is included. Meanwhile, in handling complaints, one always has to use proper formal sentence to respect the ones who file the complaint. Here's the example of such expression:
- I'm sorry for the inconvenience.
- My apology for the mistakes. We will change it immediately.
Here's the dialogue:
O: Excuse me, Miss, please come here.
W: Yes, Ma'am, how may I help you?
O: This steak isn't well-done. I ordered well-done, Miss, not to mention that this is not a fish steak but chicken one.
W: Oh, is it? My apology for that, Ma'am. I'll have it changed immediately.
O: Hold on, not so fast. I demand a discount and get free desert.
W: Hmm, I'm sorry, Miss, I'm afraid I am in not such position to authorize such service.
O: OK, can I see your manager then? This is preposterous.
W: I'm sorry but our manager happens to be hospitalised today.
O: Oh, hmm, OK, then, get me the right order. Be quick about it.
W: Certainly, Ma'am, hold a minute.
(this lady can do nothing but whining)
(At the kitchen)
W: Can you get me a security guard, handle that lady.
S: Yes, Ms. manager. We'll take care of it.
Kelas: SMP
Mapel: English
Kategori: complaint
37. tolong buatin percakapan telepon/telephone conversation dalam bahasa inggris dong guys, boleh tentang apa aja kok, bebas!
Penjelasan:
Bisakah saya bicara dengan John? (Can you pass the phone to John?)
Maaf, John sedang tidak ada di rumah (Sorry, John is currently not at home)
Maaf, John sedang tidak bisa ditelfon / sedang tidak ada (Sorry, John is currently unavailable)
Apakah Anda ingin meninggalkan pesan (Would you like to leave a message?)
Tidak. Saya akan menelfon lagi nanti (No. I will call back a little later)
Ya, tolong ya. (Yes, please)
Tolong beri tahu John untuk menelfon saya (Please tell John to call me back)
Tolong ingatkan John mengenai jadwal rapat besok (Please remind John about the meeting tomorrow)
38. Pengertian telephone handling
Handling telepon adalah penanganan komunikasi yang dilakukan dengan menggunakan telepon, oleh setiap karyawan atau pegawai, terutama yang bekerja sebagai sekretaris.
39. expressing handling telephone
Jawaban:
1. May I have a word to Mr. Alvin
2. I'm sorry but he isn't in just now
3. Would you mind speaking a little louder?
4. Shall I have him call you when he comes in
5. What time do you expect him back
6. Would you like to leave a message
7. Just tell him that Alvin rang
8. I'll tell him
Penjelasan:
Maaf kalau salah, semoga membantu..
40. contoh telephone handliing dalam bahasa inggris
Cantika: Halo….
Linda: Ya Hallo, Linda is here.
Cantika: It’s me Lin, Cantika. Can you help me, Lin?
Linda: Oh, Tika. What can I do for you, Tik?
Cantika: Do you have an English Dictionary? I need one for my English homework.
Linda: Actually, I have just a dictionary. But, I think my brother has another dictionary. I will lend it for you.
Cantika: Thanks Lin. I will come to your house this evening.
Linda: Anytime. I will prepare that dictionary for you. Bye.
Cantika: Bye.
Artinya:
Cantika: Halo….
Linda: Ya Halo, dengan Linda.
Cantika: Ini aku Lin, Cantika. Apakah kamu bisa membantuku, Lin?
Linda: Oh, Tika. Apa yang bisa aku lakukan untukmu, Tik?
Cantika: Apakah kamu mempunyai sebuah kamus bahasa Inggris? Aku membutuhkan sebuah kamus untuk mengerjakan PR bahasa Inggrisku.
Linda: Sebenarnya, aku hanya punya satu kamus. Tapi, aku pikir saudara laki lakiku ada kamus lainnya. Aku akan meminjamkannya untuk mu.
Cantika: Terima kasih Lin. Aku akan datang kerumah mu malam ini.
Linda: Sama-sama. Aku akan menyiapkan kamusnya untukmu. Dadah.
Cantika: Dah.
